RollNest Responsible Gaming Policy

Words with capitalised initial letters have meanings defined in this section. These definitions apply whether the terms appear in singular or plural form.

• Account – a unique account created for You to access our Service.
• Service – the Website and associated RollNest ecosystem, features, products and tools.
• Website – rollnest.io and related domains operated by RollNest.
• You – the individual accessing or using the Service.
• Responsible Gaming – policies, tools and practices designed to ensure gaming remains entertainment and to minimise harm.
• Problem Gambling – gaming behaviour that disrupts or damages personal, family or professional life.

Gaming and participation in our ecosystem should be a source of entertainment, enjoyment and excitement. However, for some individuals, these activities may lead to harmful consequences. Since our inception, we have prioritised Responsible Gaming practices aimed at:

• Helping users maintain control over their gaming activities;
• Reducing the risk of financial, emotional or social harm;
• Providing clear information, tools and support for users who may be at risk.

RollNest does not provide financial advice, mental‑health treatment or counselling. Our tools are intended to support healthy gaming habits and are not a substitute for professional assistance.

If you have questions or concerns about your gaming behaviour, our Support Team is available to assist you:

• Email: support@rollnest.io
• Support Portal: accessible via the RollNest Website.

Any personal information you share in relation to Responsible Gaming will be handled in accordance with our Privacy Policy and will not be disclosed to third parties without your consent, except where required by law or regulatory obligations.

4.1 Safe Play Guidelines

• Set a budget limit: Only play with money you can afford to lose.
• Avoid chasing losses: Do not increase stakes to recover previous losses.
• Set time limits: Decide in advance how long you will play and stick to it.
• Play in the right frame of mind: Avoid gaming when stressed, depressed, tired or under the influence of alcohol or drugs.
• Take regular breaks: Step away regularly to rest and reset.
• Use one account only: This helps you keep better track of your activity.

4.2 Account and Limit Tools (Where Available)

Depending on your jurisdiction and platform version, we may offer tools such as:

• Deposit limits;
• Loss or wager limits;
• Session or time limits and reminders;
• Cooling‑off (short breaks);
• Access to detailed account and transaction history.

To request use or modification of any Responsible Gaming tools, please contact our Support Team at support@rollnest.io.

You must be at least 18 years of age, or the minimum legal age in your jurisdiction (whichever is higher), to use RollNest Services. We do not knowingly permit minors to create accounts or participate in gaming activities.

To help prevent misuse by minors, we recommend that you:

• Keep your login credentials secure and never share them with minors;
• Log out of your Account after each session, especially on shared devices;
• Use device‑level passwords and parental‑control software where appropriate;
• Contact us immediately if you become aware that a minor is using our Services.

You may be at risk of developing a problem if you:

• Spend more time or money on gaming than you intended;
• Neglect work, studies, family or social obligations due to gaming;
• Use gaming to escape personal problems or difficult emotions;
• Chase losses or borrow money to continue gaming;
• Hide or lie about the amount of time or money you spend on gaming;
• Feel irritable or anxious when trying to cut down or stop.

If one or more of these signs apply to you, we strongly encourage you to reduce your gaming, use our tools, and seek support from trusted people or professional organisations specialising in problem gambling.

If you are struggling with gaming addiction or wish to step away from RollNest for personal reasons, you may request self‑exclusion for a specific period.

To request self‑exclusion, please contact our Support Team with your desired exclusion period:

• Email: support@rollnest.io
• Support Portal: accessible via the RollNest Website.

During the self‑exclusion period you will not be able to log in to your Account or use gaming Services and you must not attempt to create new Accounts. Self‑exclusion is generally irreversible for the chosen duration.

RollNest is committed to fostering a safe, fair and responsible environment and continuously reviews its policies, systems and tools. However, ultimate responsibility for managing gaming behaviour lies with each user.

Where serious concerns are identified, we may contact you, suggest use of Responsible Gaming tools or restrict or suspend your Account, consistent with our Terms and applicable laws.

If you have questions, need support, or wish to report concerns related to Responsible Gaming, please contact us at support@rollnest.io.