RollNest Privacy Policy

In this Privacy Policy, "RollNest", "we", "us", or "our" refers to RollNest, which acts as the data controller in relation to your personal information. This means we determine the purposes and means of processing your data.

Your information may be stored and processed on servers located in Ireland and in other locations where we or our trusted service providers operate, in accordance with this Privacy Policy and applicable data protection laws.

If you have any questions or requests regarding your personal information, you can contact us at support@rollnest.io.

2.1 Personally Identifiable Information

You provide personal information when you create an account, use the Services, or interact with the RollNest platform. This may include, but is not limited to:

• Username, first and last name;
• Date of birth;
• Email address, residential address and phone number;
• Identification documents and proofs of address where required by law;
• Payment and transaction details (e.g., wallet address, deposits, withdrawals, wagers, wins/losses);
• Account preferences and communications with our support team.

2.2 Non‑Personally Identifiable Information and Traffic Data

We also collect certain technical and usage information, such as:

• Source IP address and approximate location (country or region);
• Access times and dates, pages visited and features used;
• Browser type and version, device type and operating system;
• Referring and exit URLs, error and crash reports.

This data is used mainly in aggregated or pseudonymised form to maintain and improve our Services, and for security and fraud‑prevention purposes.

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enable core functionality of the Website, remember your preferences and improve your experience. For more information, please refer to our separate Cookie Policy.

3.1 Providing Our Products and Services

We use your personal information to:

• Create, manage and maintain your RollNest account;
• Provide access to our Website and games;
• Process deposits, wagers and withdrawals;
• Provide customer support and respond to your requests;
• Manage promotions, bonuses and loyalty programmes;
• Send service‑related notifications (e.g., account changes or security alerts).

3.2 Legal and Regulatory Obligations

We may use and retain your information as necessary to comply with applicable laws and regulations, including anti‑money‑laundering (AML), counter‑terrorist‑financing (CTF) and responsible‑gaming requirements. This may involve verifying your identity, age and address and conducting fraud‑prevention and risk assessments.

3.3 Monitoring Website Performance and Security

We process technical and usage data to maintain and improve the performance, stability and security of our Services, detect and prevent abuse or unauthorised access, and better understand how users interact with the platform.

3.4 Marketing Communications

With your consent (where required by law), we may use your contact details to send promotional offers, bonus information and news about RollNest. You can opt out of marketing communications at any time using the unsubscribe link or by updating your preferences.

Depending on your jurisdiction, you may have some or all of the following rights:

• Right of access – to obtain a copy of the personal data we hold about you;
• Right to rectification – to correct inaccurate or incomplete information;
• Right to erasure – to request deletion of certain personal data, subject to legal obligations;
• Right to restriction – to request that we restrict certain processing activities;
• Right to object – to object to processing based on our legitimate interests, including direct marketing;
• Right to data portability – to receive your data in a structured, machine‑readable format where applicable;
• Right to withdraw consent – where processing is based on consent, without affecting prior lawful processing.

To exercise these rights, please contact us at support@rollnest.io. We may need to verify your identity before responding to your request.

We may share your personal information with:

• Regulators, law‑enforcement or other authorities where required by law;
• Trusted third‑party service providers (e.g., payment processors, identity‑verification providers, analytics and hosting);
• Other parties in connection with a corporate transaction such as a merger, acquisition or asset sale;
• Other third parties where you have given your explicit consent.

These third parties are required to process your data only on our instructions and in accordance with applicable data‑protection laws and contractual safeguards.

Your personal information may be transferred and processed in countries outside your own, including outside the European Economic Area or equivalent regions. Where we transfer data internationally, we take appropriate safeguards, such as Standard Contractual Clauses or other lawful transfer mechanisms, to ensure a level of protection essentially equivalent to that required under applicable data‑protection law.

We implement technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include encryption in transit, secure storage, firewalls, access controls and staff training.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal and regulatory requirements, resolve disputes and enforce our agreements. When data is no longer required, we will take reasonable steps to delete or anonymise it.

Our Website may contain links to third‑party websites, services or applications. These third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of third‑party sites or services. Any information you provide to third parties is governed by their policies, not this Privacy Policy.

We may update this Privacy Policy from time to time, for example to reflect changes in law, regulatory guidance or our internal processes. When we make changes, we will post the revised Policy on our platform and update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@rollnest.io.